What it does
Keep every customer answered. Triage the helpdesk or support inbox, draft replies in the owner's voice from the real order and the written policy, put what needs a person in front of them, and turn repeat questions into help articles.
Works with your apps
- ZendeskTickets, threads, assignees and tags.One of these
- GorgiasTickets, messages and the linked store order.One of these
- IntercomConversations and contacts.One of these
- FreshdeskTickets and conversations.One of these
- GmailA support inbox, and which customers already got a reply.One of these
- OutlookA support inbox, and which customers already got a reply.One of these
- ShopifyOrder, fulfillment and tracking status behind each question.Optional
- SquareOrders, payments and refunds for shops on Square.Optional
- StripeCharges, refunds and disputes.Optional
- HubSpotPast emails and notes on the customer's record.Optional
Routines it runs for you
Set up with you in a quick chat, so each one fits you. Switch on the ones you want.
- Support queue sweepOn its own schedule
- Weekly support themesEvery Friday at 3 PM
Skills it brings
- Ticket triage
- Weekly support themes
- Answer this customer email
- Make it sound human
- Reply to my reviews
More for support
- Turn answers into help articlesYour best answers to repeat questions become help articles and saved replies, drawn from tickets or notes, ready for your help center.
- Reply to my reviewsDrafts a reply to each review in your voice for you to post, and shows what customers keep saying.
- Answer this customer emailAnswers a customer email or ticket in your voice from the real order and your policy, with any refund staged for your OK.
Put Bea to work.
Already in Avori? Add it in one tap. New here? Avori is invite-only while we add room. Request access and we’ll let you in as soon as there’s space.