What it does
Drafts the reply to one customer email, chat or helpdesk ticket in the person's own voice, grounded in real facts.
Works with your apps
- ShopifyOrder, fulfillment and tracking status for the customer's order.Optional
- SquareOrders, payments and refunds for shops that sell through Square.Optional
- StripeCharges, refunds and open disputes for the customer.Optional
- ZendeskThe ticket thread and what was already promised.Optional
- GorgiasThe ticket thread and the linked store order.Optional
- IntercomThe conversation history with this customer.Optional
- FreshdeskThe ticket thread and its status.Optional
- GmailThe support inbox thread and whether anyone already replied.Optional
- OutlookThe support inbox thread and whether anyone already replied.Optional
- HubSpotNotes and past emails on the customer's record.Optional
More for support
- Turn answers into help articlesYour best answers to repeat questions become help articles and saved replies, drawn from tickets or notes, ready for your help center.
- Reply to my reviewsDrafts a reply to each review in your voice for you to post, and shows what customers keep saying.
- Answer my customersSorts your support inbox and drafts every reply from the real order and your policy, with sends and refunds ready for your OK.
Put Answer this customer email to work.
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